Chulla Express ("we," "us," "our") operates this website and online ordering platform for our restaurant at 3525 Platinum Drive, Unit #122, Mississauga, ON L5M 2R9. This policy explains what information we collect, why we collect it, and how we protect it.

Information we collect

When you order online or use our contact form, we collect:

Your name
Email address
Phone number
Delivery or pickup address
Order details (items, quantities, special instructions)
Enquiry type and message, if you contact us

When you browse our website, we automatically collect:

IP address
Browser type and device information
Pages you visit and how long you stay
Referring website

We do not collect or store your full payment card details. Payment processing runs through our secure payment partner, and they handle that data under their own security standards.

How we use your information

We use your information to:

Process and deliver your orders
Respond to your enquiries and feedback
Send order confirmations and updates
Improve our menu, website, and service
Meet legal and tax requirements

We don't sell your personal information to third parties.

Who we share information with

We share information only where it's needed to run our business:

Delivery partners, to get your order to you
Payment processors, to complete transactions
Our online ordering platform (Ordrz/Tossdown), which powers this website and order system
Legal authorities, if required by law

Cookies

Our website uses cookies to remember your cart, keep you logged in, and understand how visitors use the site. You can turn off cookies in your browser settings, but some parts of the site, like online ordering, may not work properly without them.

Data retention

We keep order and contact records for as long as needed to fulfill orders, resolve disputes, and meet accounting and tax obligations. After that, we delete or anonymize the data.

Data security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. No online system is 100% secure, so we can't guarantee absolute protection.

Your rights

You can:

Ask what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information, subject to our legal retention requirements
Opt out of marketing emails at any time

To exercise any of these rights, email us at chullaexpress@gmail.com.

Children's privacy

Our website and ordering platform are not directed at children under 13. We don't knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We'll post the revised version here with a new "last updated" date.

Contact us

Chulla Express

3525 Platinum Drive, Unit #122, Mississauga, ON L5M 2R9
Phone: +1 (905) 828-0699
Email: chullaexpress@gmail.com

Privacy Policy